It took me about 5 minutes to figure out the user interface when I started several years ago, and it's not changed since.
I think that's the case for most people starting around that time (I never did hear people complaining about it at the time, nor since until very recently).
So if indeed the majority of new players find it "sorely confusing" it can only mean the majority of new players isn't as smart as the majority of new players several years ago, which is troubling.
The basic controls (left, right, forward, back) are all mentioned at the character creation screen. In fact you can select what they should be right there. Can't think of a better way to make those clear.
The rest is simply applying some simple logic and looking through the menu for the different windows, which includes the key binding window.
I think that's the case for most people starting around that time (I never did hear people complaining about it at the time, nor since until very recently).
So if indeed the majority of new players find it "sorely confusing" it can only mean the majority of new players isn't as smart as the majority of new players several years ago, which is troubling.
The basic controls (left, right, forward, back) are all mentioned at the character creation screen. In fact you can select what they should be right there. Can't think of a better way to make those clear.
The rest is simply applying some simple logic and looking through the menu for the different windows, which includes the key binding window.