Write a ticket on the ingame system if you can get in or write an email to support@ryzom.com with all the information you have. They can check it and get your access back.
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Remembering Tyneetryk
Phaedreas Tears - 15 years old and first(*) of true neutral guilds in Atys.
(*) This statement is contested, but we are certainly the longest lasting.
<clowns | me & you | jokers>